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| Error Message Guide |
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| Server does not have a DNS entry |
| DNS stands for the Domain Name System that governs how a computer looks up a server name so that it can connect to a web site. |
| If the problem is intermittent, this may be the reason: |
| The URL is wrong. Check for spelling, punctuation, and capitalization errors, then try again. Your network is down. Try the URL again. If it still does not work, contact your network administrator. The network is busy. Try connecting during less busy hours. The web server that you are trying to connect to is down or not working correctly. Contact the server administrator. |
| If the problem is constant, this may be the reason: |
| The dial-up connection is not set up correctly or the computer has not dialed in. Check the connection between your modem, dialer software, and service provider. The TCP/IP networking software is not set up correctly. Ask your network administrator for the correct configuration. You are behind a firewall that doesn't allow you to connect to some web servers. Check with your network administrator. |
| If the problem occurs in mail or newsgroups: |
| The names of your mail and newsgroup servers in your Netscape Preferences might be incorrect. Ask your network administrator or service provider for the correct server names. |
| Connection reset by peer |
| The remote host reset your connection. Clicking Reload usually solves the problem. |
| Not implemented |
| This error indicates a problem with the web page. Contact the webmaster of the page. |
| Server error |
| Check the URL for spelling, punctuation, and capitalization errors and try again. If the error still occurs, the web server that you are trying to connect to is down or not working correctly. Try again later or contact the server's administrator. |
| Too much network traffic |
| Usually this error means that too many people are accessing the web site. Try again during off-peak hours, such as the early morning. Also try clearing your disk cache: |
| 1.Open the Edit menu and choose Preferences. |
| 2.Open the Advanced group and click the Cache category. |
| 3.Click Clear Disk Cache. |
| *404 Access denied |
| This error means either that file permissions are incorrect or that your access is restricted. If you should have access, contact the author of the web page. |
| Disk quota exceeded (in Mail) |
| This error message occurs when you attempt to delete a message and the Trash is too full. To delete the message you can: |
| · Open the File menu in Messenger and choose "Empty Trash on (local mail)." |
| · After the Trash is emptied, you will be able to delete the message. Press the Shift-Delete keys to delete the message without moving it to the Trash. |
| Can't read newsgroups |
| - The mail and newsgroup server names are incorrect. Find out the correct server names. |
| - Ask your network administrators or check with your service provider. |
| - See also: Mail Server Property Panel |
| PowerPlant not installed (Mac OS) |
| This error is related to memory. Check Communicator memory: |
| 1. Click the Communicator icon. |
| 2. From the File menu, choose Get Info. |
| 3. Increase Preferred Size by at least 2000K. |
| If the problem persists, check your system memory: |
| · Go to the Memory control panel and turn on virtual memory. |
| · Go to the Memory control panel and increase the Disk Cache size to 32K per 1MB of RAM. |
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| Unknown error in Address book |
| (Mac OS) |
| You should see the message "Command could not be completed because an unknown error occurred" when you try to add an entry to your address book. This error indicates a problem with your Netscape Preferences. You need to discard the current preferences: |
| 1. From the System Folder, open Preferences. |
| 2. Open Netscape Users. |
| 3. Drag Netscape Preferences to the Trash. |
| 4. Empty Trash |
| . |
| April 27, 1999 |
| Copyright © 1994-1998 Netscape |
| Communications Corporation. |
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